How to Make Service Design an Integral Part of the Product Development Team
Founded in 1999, Interhyp is Germany’s market leader in comparison and brokerage of mortgage lending. Interhyp scaled the agile structure to 13 teams, which deliver digital self-service mortgage platforms for customers and professional users like financial consultants along the whole customer journey. They put much focus on self-monitoring, freedom and accountability of their teams.
In this fireside chat Markus Kuchnia, Managing Director Digital Products, and Philipp Panizza, Team Lead Digital Products, give you insights on their unique team structure. For them, it’s essential to see the creative roles, especially the Service Designer and UX-Designer, not as an isolated unit, but as an integral part of each team.