Technical Program Manager

Zum Firmenprofil trivago

About Us

At trivago, we believe that finding the perfect hotel can be simpler and more convenient. Our leading metasearch engine is super fast and constantly optimized – enabling millions of travelers to easily search for hotels across several booking sites and find the best deals. Complemented by cutting-edge technology, real-time auction, and machine learning techniques, we use petabytes of data to create an exceptional user experience, delivering attractive hotel deals in one search. This experience is only made possible, thanks to our skilled talents united in our campus in Düsseldorf, Germany and working to shape the future of travel.

The Role

We’re looking for a Technical Program Manager to own strategic projects in a highly dynamic environment like ours. In this role, you’ll coordinate software and infrastructure projects among multiple teams in our verticals and be the go-to person for all involved stakeholders. You will ensure all involved teams are aligned and collaborate towards the project goals while maintaining the highest levels of transparency. On top of that, you will own and drive our Incident Management function. A successful candidate is someone who is organized, loves working with people and tech, and knows how to derive good learnings out of every error, ensuring constant development of our people and our processes.

How you’ll make an impact:  

• Manage and coordinate internal teams performing a work package and allocate responsibilities to individual contributors
• Specify the functions and interfaces of products to be developed
• Prepare dashboards as input for project reviews
• Drive progress and decisions on architecture and design topics
• Liaise with different stakeholders and their unit leads on all aspects relating to their work packages, provide timelines, and track execution
• Develop and evolve our Incident Management processes and guidelines, share information on incidents, and provide a transparent overview on impact
• Work closely with the individual teams, follow-up on incidents and resolutions, foster knowledge sharing in order to minimize outages

What we’re looking for:

• Excellent communication skills for adapting your communication style to many different situations
• 5+ years‘ relevant work experience in technical program management 
• A pragmatic, solutions-oriented, and proactive mindset with the ability to process and convey information in a concise manner
• A solid understanding of agile methodologies
• Excellent stakeholder management skills and the ability to handle responsibility, tight deadlines, and new challenges 
• A data-driven and detail-oriented personality
• Vendor management capabilities

What makes you stand out:

• A good understanding of CI/CD pipelines, cloud technologies and governance 
• A high-level understanding of systems architecture and infrastructure
• Basic skills in programming/automation
• Experience reporting on MTBF & MTTR metrics

Don’t let these nice-to-haves stop you from applying for the job! As long as you have relevant experience and the right attitude, we’d love to hear from you.

What you can expect from life at trivago:

Equal opportunity: An all-inclusive workplace, because we know representing the diversity of our customers in our talent force enables us to create a more meaningful product

International workforce: Collaborate with talents from 80+ nations bringing different perspectives, backgrounds, and expertise together to ensure a truly global focus

Relocation: In-house relocation support, reimbursement to cover flight and moving expenses, support with work permit and visa questions, and free German language classes

Integration: Begin your journey with a structured and fun onboarding approach designed to help you network with other new colleagues and learn about the company

Ownership: We promote fast decision-making and give you the opportunity to think and act like a business owner

Growth: Your development is our priority so you’ll get constant challenges, feedback on your work, and online & on-site trainings

Wellbeing: A modern working environment, complimentary sports classes, on-site gym, and access to LikemindedFlexibility: No fixed working hours or amount of vacation days. Instead, we trust the outcome of your work

Hybrid: A mix of in-person collaboration (3 days per week) in our Düsseldorf campus and mobile work. Up to 20 days per year can be spent in the EU and select countries

A note from our recruitment team:

We know that applying for a new job can be both exciting and intimidating, but don’t worry, we’ve got you. Our recruiting team will be on hand every step of the way, but if you have any questions or concerns before applying, feel free to reach out to us at joinus@trivago.com. You can also find out more about our hiring process here. We look forward to your application!